Zanzibar booking questions, answered
The things guests ask us every day before they commit to a trip. If yours is not here, the chat bubble reaches our team directly.
Do I pay the hotel or pay Zanzibar in One?
You pay us once for the whole trip. We hold the booking with each hotel, tour operator and driver, then send you one confirmation with every reference number on it. You never juggle four different payment links.
Are your prices higher than booking the hotel directly?
No. We buy at contracted rates and sell at published guest rates, so a room usually costs the same or less than the hotel website, and the tours and transfers around it are already priced in.
Who am I chatting with on the site?
Our own team in Zanzibar, not a property front desk and not a bot. Ask about sea conditions in Paje, whether a resort suits a toddler, or how long the drive from the airport really takes at 4pm.
Can I book only a transfer, or only a tour?
Yes. Nothing is bundled. Book a single airport pickup, a single Safari Blue seat, or a full ten day trip. The cart just holds whatever you choose.
How fast do you reply to a request?
Inside working hours we reply in minutes. Overnight requests are answered first thing the next morning, Zanzibar time (GMT+3). Urgent arrivals reach us on WhatsApp at +255 620 761 395, 24/7.
Is my booking confirmed the moment I submit it?
Submitting sends a request. We reconfirm live availability with the property or operator, then come back with a confirmation and payment details. That extra step is why we almost never have to cancel on a guest.
What happens if my flight is delayed?
Send us the new flight number and we move the driver. Airport transfers are tracked against your flight, so a delayed landing does not mean a lost pickup fee.
Can you handle groups, honeymoons and multi-stop trips?
Yes. Split stays across two beaches, add a Pemba leg, arrange a private vehicle for a family of seven, or set up a honeymoon dinner on the sand. Tell us in the request notes and we build it.